Terms of service

Last Updated: September 2026

These Terms of Service govern your use of www.Washora.co.uk and purchases made through the Washora online store.

By using our website or placing an order, you agree to comply with these Terms, subject to your rights under applicable consumer law.

1. About Washora

Washora operates an online retail store offering washing machines and related household laundry products.

Website: www.Washora.co.uk
Email: support@Washora.co.uk
Phone: +44 7781 785450
Address: 141 Oxford St, Oldham OL9 7SJ, United Kingdom

2. Website Use

You may use our website for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security

  • Introduce malicious software

  • Attempt unauthorised access

  • Misuse website content

  • Submit fraudulent information

  • Use the website in a manner that could damage its operation

3. Product Information

We make reasonable efforts to provide accurate product information, including descriptions, specifications, dimensions, images and availability.

However, product images may vary slightly from the physical product due to photography, lighting, screen settings or manufacturer presentation.

Customers should review the product specifications carefully before purchasing.

Where manufacturer specifications are provided, customers should also review the manufacturer's instructions and documentation.

4. Prices

Prices displayed on our website are shown in the applicable currency and include applicable taxes where required.

Prices and availability may change without notice before an order is accepted.

We aim to ensure that product prices and descriptions displayed on the website are accurate.

5. Product Availability

Products displayed on our website are subject to availability.

An item being displayed on the website does not necessarily guarantee that it will remain available until checkout is completed.

If an ordered product becomes unavailable, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

Order confirmation does not necessarily mean that the order has been finally accepted where additional verification or processing is required.

We may need to contact customers to verify order details where reasonably necessary.

7. Payment

Payment must be successfully authorised before an order can be processed for fulfilment.

We use payment processing services to securely handle payment transactions.

We do not request or require customers to provide complete payment card information through ordinary email.

8. Delivery

Standard delivery is currently offered free on eligible orders.

Estimated standard delivery time:

5–8 business days

Additional delivery information is provided in our Shipping Policy.

9. Returns and Refunds

Our Refund & Returns Policy explains the applicable process for cancellations, returns, refunds and faulty products.

Customers retain applicable statutory consumer rights.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded.

10. Washing Machine Installation

Unless expressly stated otherwise on a product page or during checkout, purchasing a washing machine does not automatically include:

  • Installation

  • Plumbing

  • Electrical work

  • Removal of an existing appliance

  • Disposal of an old appliance

Customers should follow applicable manufacturer installation instructions and seek professional assistance where required.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information

  • Providing an accurate delivery address

  • Checking product dimensions and specifications before purchase

  • Ensuring appropriate access for delivery

  • Following manufacturer instructions

  • Using products for their intended purpose

  • Following applicable safety instructions

12. Intellectual Property

Unless otherwise stated, website content such as text, graphics, logos, layouts and other materials used by Washora are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially exploit our website content without appropriate permission.

13. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics tools and ecommerce technology providers.

Those services may have their own terms and privacy policies.

14. Website Availability

We aim to keep the website available and functional, but we cannot guarantee uninterrupted availability.

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, updates or circumstances outside our reasonable control.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms affects statutory consumer rights.

To the extent permitted by law, Washora will not be responsible for losses that are not reasonably foreseeable or are outside the scope of our legal responsibilities.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, legal requirements or business practices.

The current version will be published on this page.

17. Governing Law

These Terms are intended to operate in accordance with applicable laws of the United Kingdom.

Mandatory consumer protection rights applicable to customers will continue to apply.

18. Contact

For questions concerning these Terms:

Washora
141 Oxford St
Oldham OL9 7SJ
United Kingdom

Email: support@Washora.co.uk
Phone: +44 7781 785450
Website: www.Washora.co.uk