Shipping policy

Last Updated: September 2026

At Washora, we aim to provide clear and straightforward delivery information for every order placed through our website.

1. Delivery Area

Washora currently offers delivery within the United Kingdom according to the delivery availability shown at checkout.

Some products or locations may have specific delivery restrictions due to product dimensions, weight, courier availability or other logistical requirements.

If delivery to your location is unavailable, this should be communicated during the ordering process.

2. Free Standard Shipping

We currently offer Free Standard Shipping on eligible orders.

Our standard delivery timeframe is:

5–8 business days

Delivery estimates begin after the order has been successfully processed and dispatched, where applicable.

3. Order Processing

After an order is placed, we process the order and prepare the product for shipment.

Processing times may vary depending on:

  • Product availability

  • Order verification

  • Delivery destination

  • Courier capacity

  • Weekends and public holidays

  • Unforeseen logistical circumstances

The estimated delivery timeframe is provided as a reasonable delivery estimate and not as a guarantee of a specific delivery date unless expressly stated otherwise.

4. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please carefully check:

  • House/building number

  • Street name

  • Town/city

  • Postcode

  • Contact telephone number

  • Any relevant delivery instructions

If incorrect address information causes a delivery problem, additional arrangements may be required.

5. Delivery Tracking

Where tracking is available, tracking information may be provided to the email address associated with the order.

Customers should monitor tracking information and ensure that someone is available to receive the delivery when required.

6. Large Appliance Deliveries

Washing machines are large and heavy household appliances.

Depending on the delivery service available for the order, delivery may require suitable access to the property.

Customers should ensure that:

  • The delivery address is accessible

  • Doorways and access routes are suitable

  • Stairs or other access restrictions are considered

  • The customer or an authorised person is available when required

Unless specifically stated on the product page or during checkout, standard delivery does not automatically include installation, plumbing, electrical connection, removal of an existing washing machine or disposal of an old appliance.

7. Delivery Delays

Although we aim to meet the stated delivery estimate, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Courier delays

  • Severe weather

  • Transport disruption

  • Public holidays

  • Incorrect delivery information

  • High delivery volumes

  • Operational or logistical issues

  • Other unforeseen circumstances

If we become aware of a significant delivery issue, we will provide relevant information where reasonably possible.

8. Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact:

support@Washora.co.uk

Please provide your order number and delivery information so that we can investigate the shipment.

9. Damaged Deliveries

If your washing machine appears damaged when delivered, please document the condition as soon as reasonably possible.

Where practical, take photographs of:

  • The outer packaging

  • Shipping labels

  • Visible damage

  • The appliance

  • Any damaged components

Contact Washora promptly so that we can assess the situation and provide appropriate instructions.

10. Delivery Attempt

If a delivery cannot be completed because nobody is available, access is unavailable, or the delivery address is incorrect, the carrier may arrange another delivery attempt or provide further instructions.

Any additional arrangements will depend on the circumstances and the delivery provider.

11. Delivery Estimates

The stated 5–8 business day timeframe is an estimated standard delivery period.

Business days generally exclude weekends and applicable public holidays.

Delivery times may vary depending on the product, destination and delivery provider.

12. Contact

For questions about an order or delivery:

Email: support@Washora.co.uk
Phone: +44 7781 785450

Washora
141 Oxford St
Oldham OL9 7SJ
United Kingdom

Website: www.Washora.co.uk