FAQ
Frequently Asked Questions
About Washora
What is Washora?
Washora is an online retail store specialising in washing machines and related laundry products for customers in the United Kingdom.
Where is Washora based?
Our listed business contact address is:
141 Oxford St, Oldham OL9 7SJ, United Kingdom
How can I contact Washora?
You can contact our customer support team by email or telephone.
Email: support@Washora.co.uk
Phone: +44 7781 785450
Orders
How do I place an order?
Choose the washing machine you want, select the available options, add the product to your shopping cart and proceed through the secure checkout process.
Please carefully check your product selection and delivery address before completing your purchase.
Will I receive an order confirmation?
After a successful purchase, order information will be provided to the email address entered during checkout.
If you do not receive an expected confirmation, contact us at support@Washora.co.uk.
Can I change my order?
If you need to change an order, contact us as soon as possible.
Once an order has entered processing or been dispatched, changes may no longer be possible.
Can I cancel my order?
Cancellation rights depend on the stage of the order and applicable consumer law.
Contact us as soon as possible if you wish to cancel:
Shipping
Do you offer free shipping?
Yes. Washora currently offers Free Standard Shipping on eligible orders.
How long does delivery take?
Our standard estimated delivery timeframe is:
5–8 business days
Delivery estimates can vary depending on product availability, destination and carrier operations.
Do you deliver across the UK?
We offer delivery within the United Kingdom where delivery is available for the relevant product and destination.
Can I track my order?
Where tracking is available, tracking information may be provided to the email address associated with your order.
What should I do if my washing machine arrives damaged?
Please contact us promptly and provide photographs of the packaging and product where possible.
Email:
What if my order does not arrive?
If your order has not arrived within the expected delivery timeframe, contact us with your order number so that we can investigate.
Washing Machines
Do washing machines include installation?
Unless specifically stated on the product page or during checkout, standard product purchase and delivery do not automatically include installation.
Does delivery include removal of my old washing machine?
Not unless the service is specifically stated as included with your order.
Do I need to check the dimensions before ordering?
Yes. Customers should check the product dimensions and ensure the appliance can safely access and fit the intended installation location.
Do I need professional installation?
Customers should follow the manufacturer's installation and safety instructions. Professional installation may be appropriate depending on the property and connection requirements.
Returns & Refunds
What is your return period?
Washora provides a 30-day return/refund request period from receipt of the order, subject to the terms of our Refund & Returns Policy and applicable statutory consumer rights.
What if I simply change my mind?
UK consumers purchasing goods online may have statutory cancellation rights. Contact us promptly if you wish to cancel or return an order.
What if my washing machine is faulty?
Contact us as soon as possible with your order number and details of the problem.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.
What if I received the wrong product?
Contact our support team promptly with your order number and details of the product received.
How quickly are refunds processed?
Washora aims to process approved refunds within 7 days.
The time for funds to appear in your account can depend on the payment provider or bank.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is checkout secure?
Washora uses Shopify's ecommerce infrastructure and available payment processing services to facilitate online transactions.
Customers should only enter payment information through the secure checkout process.
Customer Support
How can I contact customer support?
Email: support@Washora.co.uk
Phone: +44 7781 785450
Address:
Washora
141 Oxford St
Oldham OL9 7SJ
United Kingdom
We recommend including your order number when contacting us about an existing purchase.