Refund policy
Last Updated: September 2026
At Washora, we want customers to have clear information about cancellations, returns, refunds and faulty products before placing an order.
This policy applies to purchases made through www.Washora.co.uk.
1. Contact Information
Washora
141 Oxford St
Oldham OL9 7SJ
United Kingdom
Email: support@Washora.co.uk
Phone: +44 7781 785450
2. 30-Day Return Request Period
We provide a return and refund request period of 30 days from the date you receive your order, subject to the terms of this policy and applicable UK consumer law.
If you wish to request a return or refund, please contact us as soon as possible after receiving the product.
Your request should include:
-
Your full name
-
Order number
-
Email address used for the purchase
-
Product name
-
Reason for the return, where applicable
-
Photographs or other information where the product is damaged or defective
Contact:
3. Statutory Cancellation Rights
If you are a UK consumer purchasing goods online, you may have statutory cancellation rights under applicable consumer law.
Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.
Where statutory cancellation rights apply, customers may generally cancel an online purchase within the applicable cancellation period without needing to provide a reason, subject to applicable legal exceptions.
Please contact us promptly if you wish to exercise a statutory cancellation right.
4. Faulty, Damaged or Incorrect Products
If your washing machine arrives damaged, defective, materially different from its description, or you receive the wrong product, please contact us as soon as reasonably possible.
Please provide:
-
Your order number
-
A description of the issue
-
Photographs or videos showing the issue where practical
-
Photographs of visible shipping damage and packaging where relevant
This information can help us assess the issue and arrange an appropriate solution.
Depending on the circumstances and applicable law, the available remedy may include repair, replacement, price reduction or refund.
5. Products Damaged During Delivery
Large household appliances can be affected by transportation.
When your order arrives, please inspect the external packaging and product as soon as reasonably practical.
If you notice visible damage, please photograph the packaging and product before disposing of any packaging materials and contact us.
We will review the information and work with the relevant delivery or fulfilment provider where appropriate.
6. Unwanted or Changed-Mind Returns
Where a customer wishes to return a product because they have changed their mind, the applicable cancellation and return rules depend on the customer's legal rights, the condition of the product and the circumstances of the purchase.
For statutory cancellation returns, customers must take reasonable care of the goods while they are in their possession.
For large appliances such as washing machines, customers should not install, use or modify the product beyond what is reasonably necessary to inspect it where they intend to exercise a cancellation right.
Where legally permitted, we may take account of diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
7. Installation and Connection
Unless expressly stated on the relevant product page or order, the purchase of a washing machine does not automatically include installation, plumbing, electrical work, removal of an existing appliance or disposal services.
Customers should follow the manufacturer's installation and safety instructions.
Where professional installation is required or recommended, customers should use a suitably qualified professional.
8. Return Arrangements for Large Appliances
Washing machines are large and heavy products.
Customers should contact us before arranging or attempting to return a washing machine.
We will provide the appropriate return instructions based on the circumstances of the return.
Do not send a large appliance to an address without first receiving return instructions from Washora.
9. Return Condition
Where a return is permitted, products should be returned in an appropriate condition.
Customers should, where reasonably possible:
-
Drain the washing machine before return
-
Disconnect water and electrical connections safely
-
Secure loose parts
-
Protect the appliance against transportation damage
-
Include relevant accessories
-
Include manuals and documentation where available
-
Use suitable packaging where reasonably possible
These requirements do not remove statutory consumer rights.
10. Refund Processing
Once an approved return or cancellation has been processed, Washora aims to process refunds within 7 days.
The time required for the money to appear in the customer's account can depend on the payment provider or financial institution.
Where applicable law requires a refund to be made sooner, the applicable legal deadline will apply.
11. Original Delivery Charges
Where a statutory cancellation right applies, applicable rules regarding reimbursement of standard delivery charges will be followed.
If a customer selected a more expensive delivery service than the standard delivery option, any reimbursement may be limited to the cost of the standard delivery service where permitted by law.
12. Exclusions and Legal Rights
Certain goods or circumstances may be subject to legal exceptions to cancellation rights.
Nothing in this policy limits or excludes rights that customers have under applicable consumer protection legislation.
If you believe that a product is faulty or does not conform to the contract, please contact us so that we can assess the issue and provide the appropriate remedy.
13. How to Request a Return or Refund
Email:
Please use a subject such as:
Return/Refund Request – Order #[Order Number]
We will review your request and provide the next steps.
14. Refund Method
Where possible, approved refunds will be made using the original payment method used for the purchase.
Additional information may be requested where necessary to verify an order or prevent fraud.
15. Contact Us
Washora
141 Oxford St
Oldham OL9 7SJ
United Kingdom
Email: support@Washora.co.uk
Phone: +44 7781 785450
Website: www.Washora.co.uk