Privacy policy

Last Updated: September 2026

At Washora, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or otherwise interacting with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.

1. About Washora

Washora operates an online retail store specialising in washing machines and related household laundry products.

Website: www.Washora.co.uk
Email: support@Washora.co.uk
Phone: +44 7781 785450
Address: 141 Oxford St, Oldham OL9 7SJ, United Kingdom

For privacy-related questions, you can contact us using the information above.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Your full name

  • Billing address

  • Shipping/delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Payment and transaction information

  • Information provided when contacting customer support

  • Information you submit through contact forms

  • Account information if you create an account

  • Website usage information

  • Device and browser information

  • IP address

  • Cookies and similar technologies

We only collect information that is reasonably necessary for operating our online store, processing orders, providing customer service, improving our website, and meeting legal obligations.

3. Information Provided When You Place an Order

When you purchase a product from Washora, information such as your name, address, email address, telephone number, order information and payment-related information may be processed.

This information allows us to:

  • Process your order

  • Confirm your purchase

  • Arrange delivery

  • Send order updates

  • Provide tracking information where available

  • Respond to questions about your order

  • Process returns, cancellations and refunds

  • Prevent fraudulent transactions

  • Maintain appropriate transaction records

Payment information is processed through the payment methods available during checkout. We do not intentionally store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

4. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling purchases

  • Delivering products

  • Communicating with customers

  • Responding to customer enquiries

  • Processing refunds and returns

  • Providing after-sales support

  • Maintaining our website

  • Improving our products and services

  • Detecting and preventing fraud or abuse

  • Maintaining business and transaction records

  • Complying with applicable legal requirements

  • Protecting the security and integrity of our website

We do not use personal information for purposes that are incompatible with the reason it was originally collected without an appropriate legal basis or notice.

5. Marketing Communications

Where permitted and where you have provided the appropriate consent, we may use your contact information to send information about products, promotions or updates.

You can unsubscribe from marketing communications by using the unsubscribe option provided in the relevant communication or by contacting us at:

support@Washora.co.uk

Transactional communications, such as order confirmations, delivery information, refund notifications and important service messages, may still be sent when necessary to complete or administer your purchase.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the customer experience.

Cookies may be used for purposes such as:

  • Keeping the shopping cart functioning

  • Maintaining website sessions

  • Remembering preferences

  • Understanding website performance

  • Measuring website traffic

  • Improving website functionality

  • Supporting relevant advertising and analytics where applicable

You can control certain cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

Disabling certain cookies may affect some website functionality.

7. Third-Party Service Providers

To operate our store, we may work with trusted service providers, including payment processors, website hosting providers, ecommerce technology providers, delivery partners, analytics providers, fraud-prevention services and customer-support tools.

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We do not sell customer personal information as a business asset.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including using secure passwords and avoiding sending unnecessary sensitive information through ordinary email.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud and meeting legal or accounting requirements.

Retention periods may vary depending on the type of information and the reason it is retained.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Request restriction of certain processing

  • Object to certain types of processing

  • Withdraw consent where processing is based on consent

  • Request information about how your data is used

Some rights are subject to legal exceptions and limitations.

To make a privacy request, contact:

support@Washora.co.uk

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children for purposes that are not permitted by applicable law.

12. International Data Processing

Some service providers used to operate an online store may process information outside the United Kingdom.

Where applicable, appropriate safeguards will be considered and used in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or business practices change.

The latest version will be published on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Washora
141 Oxford St
Oldham OL9 7SJ
United Kingdom

Email: support@Washora.co.uk
Phone: +44 7781 785450
Website: www.Washora.co.uk